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FAQ
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70 articles in this collection
Written by
Neli Ivanova,
Boyan Barnev,
Aleksandrina
and 1 other
Unable to add payment details in Safari on expired Gtmhub trial account
Clicking on the Enter payment details button does nothing in Safari browser
Written by
Boyan Barnev
Updated over a week ago
How to invite a Quantive team member to your account
Add a Quantive team member to your account so we can assist you.
Written by
Boyan Barnev
Updated over a week ago
Login in Quantive from mobile phone
Where can i log in on my mobile phone from browser?
Written by
Boyan Barnev
Updated over a week ago
Help us help you
How to contact Quantive Support
Submit a support issue, or just start a chat with us to get help from our industry-best technical support team.
Written by
Boyan Barnev
Updated over a week ago
How to provide additional troubleshooting to Gtmhub Tech Support
How to use your browser developer tools to provide Gtmhub support with screenshots that help narrow down your issue
Written by
Boyan Barnev
Updated over a week ago
How to provide additional information about Gtmhub iOS mobile app issues
Provide Gtmhub Tech Support the App Crash Reports to speed up issue resolution
Written by
Boyan Barnev
Updated over a week ago
How to provide additional information about Gtmhub Android mobile app issues
Provide Gtmhub Tech Support the App Crash Reports to speed up issue resolution
Written by
Boyan Barnev
Updated over a week ago
Account & Login
Expected one of 'emailDomain1' but got 'emailDomain2' error when login in via Single Sign-On
Only users from additional federated email domains gettign an error signign in to Gtmhub with SSO
Written by
Boyan Barnev
Updated over a week ago
Cannot Login - due to a blank screen
Here's an instruction how to tackle a possible issue with the login
Written by
Neli Ivanova
Updated over a week ago
How to log in to multiple Gtmhub accounts
Facilitate logging into multiple accounts you've been invited in form your main browser
Written by
Boyan Barnev
Updated over a week ago
Unable to log in to the Gtmhub MS Teams app
Logging in to the Gtmhub MS Teams app leads to a blank screen or brings up the login screen again
Written by
Boyan Barnev
Updated over a week ago
There was a problem accessing your account
The attempt to resolve the current user and / or account has failed
Written by
Boyan Barnev
Updated over a week ago
Getting "password login via OIDC conformant clients" error upon login
Getting an "access_denied Password login via OIDC conformant clients with externally-hosted login pages is unsupported" error
Written by
Boyan Barnev
Updated over a week ago
Getting Expired Token error upon login
Incorrect system time zone settings can cause login issues
Written by
Boyan Barnev
Updated over a week ago
Oops!, something went wrong screen upon logging in
Encountering Oops!, something went wrong screen when logging in to Gtmhub
Written by
Boyan Barnev
Updated over a week ago
The signed in user '{EmailHidden}' is not assigned to a role for the application
Receiving an error when trying to log in to Gtmhub with SSO configured
Written by
Boyan Barnev
Updated over a week ago
How to delete my Gtmhub Account
I need to delete my Gtmhub Account
Written by
Boyan Barnev
Updated over a week ago
People
Adding users to Gtmhub without sending Email invitations.
How to enable users to log in to Gtmhub if you invited them to your account but selected not to send email invitations.
Written by
Boyan Barnev
Updated over a week ago
Users not receiving the Gtmhub emails in their Inbox
Users can't find the Gtmhub invitation or notification emails. They often go to the Spam folder
Written by
Boyan Barnev
Updated over a week ago
"The user already exists" message when inviting users to your account
Getting an error message saying "The user already exists" when inviting a new user to your account.
Written by
Boyan Barnev
Updated over a week ago
Change the login email address of a user
Change email address in Gtmhub
Written by
Boyan Barnev
Updated over a week ago
How to deactivate or delete users
I want to delete a user form my Gtmhub account - where can I do that
Written by
Boyan Barnev
Updated over a week ago
Change the roles of a user
Learn how to assign new user roles to users or take exiting roles away from users
Written by
Neli Ivanova
Updated over a week ago
Restructure teams
Learn how move a team from one parent team to another
Written by
Boyan Barnev
Updated over a week ago
Permissions
Where to find and change session permissions
I want to see and / or change the session permission but don't know where to find them
Written by
Boyan Barnev
Updated over a week ago
Getting Forbidden: you might not have the necessary permissions when updating a KR
Trying to update KR, results in a Forbidden: you might not have the necessary permissions error
Written by
Boyan Barnev
Updated over a week ago
How can I restrict users from creating dynamic insightboard parameters?
Guide on which users will be allowed to create dynamic insightboard parameters.
Written by
Neli Ivanova
Updated over a week ago
How do I restrict people from seeing or modifying an Insightboard?
I need to restrict my Insightboard so only certain people in my account can see it
Written by
Neli Ivanova
Updated over a week ago
OKRs
How can I select which sessions show in the navigation
I want to show/hide some sessions from the side navigation
Written by
Boyan Barnev
Updated over a week ago
Not able to see all sessions
In the navigation pane, I expand OKRs, but I am not able to see all of my sessions.
Written by
Boyan Barnev
Updated over a week ago
OKR cadence
Learn more about OKR cadences in Gtmhub and how to use them
Written by
Aleksandrina
Updated over a week ago
Why am I not allowed to set the last day of the session as an OKR deadline date?
I want to set the last day of the session as an OKR dead line date, but it can not be selected.
Written by
Boyan Barnev
Updated over a week ago
How to display OKRs progress in a presentation
Learn how to visualize selected grid columns and export your OKRs to Excel
Written by
Boyan Barnev
Updated over a week ago
How to add contributors to an OKR
I want to add more people to my OKRs
Written by
Boyan Barnev
Updated over a week ago
Bulk ОKR actions
Move and clone your OKRs through the sessions
Written by
Boyan Barnev
Updated over a week ago
Getting "Unexpected Error" when updating a Key Result
Unexpected error has occurred. If this probvlem persists please contact our team
Written by
Boyan Barnev
Updated over a week ago
Where to see all KR updates.
I want to find all updates related to a specific KR
Written by
Boyan Barnev
Updated over a week ago
Not able to update a KR
I want to update a KR, but the value in the update field can not be changed.
Written by
Boyan Barnev
Updated over a week ago
Accidentally updating a KR with wrong value
How to proceed if you accidentally update a KR with the wrong value?
Written by
Boyan Barnev
Updated over a week ago
Missing update notification of a KR
Issue: You see that a KR has progress, but when you open it, you can not see the update notification
Written by
Boyan Barnev
Updated over a week ago
Dynamic key results are not updating automatically.
This article helps troubleshoot issues where a SQL insight is not updatign the linked Key Results.
Written by
Boyan Barnev
Updated over a week ago
Alignment
My KR progress remains unchanged when a child Objective has progress
Aligning an Objective under a Key Result does not attribute to the KR progress calculation
Written by
Neli Ivanova
Updated over a week ago
Getting "You cannot support goals from sessions that are not directly related" in Alignment view
Getting "You cannot support goals from sessions that are not directly related" error when creating a sub-objective in the Alignment view
Written by
Boyan Barnev
Updated over a week ago
Turn on progress aggregation
Learn how to turn on progress aggregation to track the progress of contributing objectives
Written by
Boyan Barnev
Updated over a week ago
How does this work?
How are the sessions arranged in the OKRs module
I want to know what is the logic of sessions names arrangement when I click on the OKRs module.
Written by
Boyan Barnev
Updated over a week ago
Determine the timezone
Learn how to determine which timezone is respected when creating or editing sessions, OKRs, and key results
Written by
Boyan Barnev
Updated over a week ago
How KR progress is calculated in Gtmhub?
Learn about how the key result progress is calculated based on the KR type
Written by
Neli Ivanova
Updated over a week ago
Why are my Key Results showing negative percentage
The attainment of your key results is determined by the delta between the initial number, target and current value.
Written by
Boyan Barnev
Updated over a week ago
Cascaded Key Result progress calculation
How does Gtmhub calculate the progress of your cascaded KRs
Written by
Boyan Barnev
Updated over a week ago
How often do dynamic KRs update?
Dynamic Key Results are a powerful tool that saves you time and effort and allows you to dedicate your time on more important things.
Written by
Vesela Mihaylova-Bodo
Updated over a week ago
How to see all tasks in the account?
Demo how to see all tasks in the account
Written by
Boyan Barnev
Updated over a week ago
Reporting & Notifications
Process and Performance reports do not show the newest data
I have made some OKRs changes but process and performance reports did not show them
Written by
Boyan Barnev
Updated over a week ago
How does the "Progress by user" report work
Detailed information about "Progress by user" report and how it works.
Written by
Boyan Barnev
Updated over a week ago
Configure OKR update reminders
Learn how to configure the day, time, and cadence of OKR update reminders
Written by
Boyan Barnev
Updated over a week ago
Why are OKR Update Reminders not sent?
Troubleshoot issues with the "Time to update your OKRs" email not sending to your account users.
Written by
Boyan Barnev
Updated over a week ago
How do I send automatic KR reminder reports at the end of each month?
Configure your notifications to send out the last day of the month
Written by
Boyan Barnev
Updated over a week ago
Why is Aggregated report not sent?
Reasons why you are not receiving the automatic email report with the organization's OKRs progress
Written by
Boyan Barnev
Updated over a week ago
Integrations
How to open a Jira task within Gtmhub
You have linked a Jira item to Gtmhub and you want to find the link in Gtmhub which will redirect you back to the Jira item.
Written by
Boyan Barnev
Updated over a week ago
Data sources
I don't see the Data Sources option under Insights
What is needed to access and manage data sources, entities, and connections in your Gtmhub account
Written by
Neli Ivanova
Updated over a week ago
Reports show incorrect data
Process and Performance reports show incorrect count of OKRs
Written by
Boyan Barnev
Updated over a week ago
Where can I find my data sources and check their entities?
How to navigate to connected data sources and entities in your Gtmhub account
Written by
Neli Ivanova
Updated over a week ago
Google Spreadsheet and Google Analytics Data Source connection errors.
Getting 401 Unauthorized. Invalid Credentials or XcoreXgooglesheetsX190X7216.eff: [401] exceptions
Written by
Boyan Barnev
Updated over a week ago
Entities
How to create a custom entity?
I need to define a custom entity.
Written by
Neli Ivanova
Updated over a week ago
How do I connect a custom entity to a data source?
I have a custom entity that I need to connect to an existing data source
Written by
Neli Ivanova
Updated over a week ago
Where can I see my entities that are not connected at the moment?
Where to find custom entities which are not connected yet?
Written by
Neli Ivanova
Updated over a week ago
Insights & Insightboards
I'm unable to create, edit or delete an Insight
I can see insights, but I cannot create new ones or edit and delete existing insights
Written by
Neli Ivanova
Updated over a week ago
How to convert my insight output to a number
How do I specify the desired data type of my insight output
Written by
Boyan Barnev
Updated over a week ago
ERROR: Operator does not exist: character varying = integer
Getting an error Operator does not exist: character varying = integer when executing an insight
Written by
Boyan Barnev
Updated over a week ago
The insight is fetching more data than allowed message when executing an insight
Receiving "The insight is fetching more data than allowed." message when executing an insight
Written by
Boyan Barnev
Updated over a week ago
Export an Insightboard to PDF
I want to export the data from an Insightboard as a PDF document
Written by
Boyan Barnev
Updated over a week ago