FAQ

Unable to add payment details in Safari on expired Gtmhub trial account

Clicking on the Enter payment details button does nothing in Safari browser

Written by Boyan Barnev
Updated over a week ago

How to invite a Quantive team member to your account

Add a Quantive team member to your account so we can assist you.

Written by Boyan Barnev
Updated over a week ago

Login in Quantive from mobile phone

Where can i log in on my mobile phone from browser?

Written by Boyan Barnev
Updated over a week ago

How to contact Quantive Support

Submit a support issue, or just start a chat with us to get help from our industry-best technical support team.

Written by Boyan Barnev
Updated over a week ago

How to provide additional troubleshooting to Gtmhub Tech Support

How to use your browser developer tools to provide Gtmhub support with screenshots that help narrow down your issue

Written by Boyan Barnev
Updated over a week ago

How to provide additional information about Gtmhub iOS mobile app issues

Provide Gtmhub Tech Support the App Crash Reports to speed up issue resolution

Written by Boyan Barnev
Updated over a week ago

How to provide additional information about Gtmhub Android mobile app issues

Provide Gtmhub Tech Support the App Crash Reports to speed up issue resolution

Written by Boyan Barnev
Updated over a week ago

Expected one of 'emailDomain1' but got 'emailDomain2' error when login in via Single Sign-On

Only users from additional federated email domains gettign an error signign in to Gtmhub with SSO

Written by Boyan Barnev
Updated over a week ago

Cannot Login - due to a blank screen

Here's an instruction how to tackle a possible issue with the login

Written by Neli Ivanova
Updated over a week ago

How to log in to multiple Gtmhub accounts

Facilitate logging into multiple accounts you've been invited in form your main browser

Written by Boyan Barnev
Updated over a week ago

Unable to log in to the Gtmhub MS Teams app

Logging in to the Gtmhub MS Teams app leads to a blank screen or brings up the login screen again

Written by Boyan Barnev
Updated over a week ago

There was a problem accessing your account

The attempt to resolve the current user and / or account has failed

Written by Boyan Barnev
Updated over a week ago

Getting "password login via OIDC conformant clients" error upon login

Getting an "access_denied Password login via OIDC conformant clients with externally-hosted login pages is unsupported" error

Written by Boyan Barnev
Updated over a week ago

Getting Expired Token error upon login

Incorrect system time zone settings can cause login issues

Written by Boyan Barnev
Updated over a week ago

Oops!, something went wrong screen upon logging in

Encountering Oops!, something went wrong screen when logging in to Gtmhub

Written by Boyan Barnev
Updated over a week ago

The signed in user '{EmailHidden}' is not assigned to a role for the application

Receiving an error when trying to log in to Gtmhub with SSO configured

Written by Boyan Barnev
Updated over a week ago

How to delete my Gtmhub Account

I need to delete my Gtmhub Account

Written by Boyan Barnev
Updated over a week ago

Adding users to Gtmhub without sending Email invitations.

How to enable users to log in to Gtmhub if you invited them to your account but selected not to send email invitations.

Written by Boyan Barnev
Updated over a week ago

Users not receiving the Gtmhub emails in their Inbox

Users can't find the Gtmhub invitation or notification emails. They often go to the Spam folder

Written by Boyan Barnev
Updated over a week ago

"The user already exists" message when inviting users to your account

Getting an error message saying "The user already exists" when inviting a new user to your account.

Written by Boyan Barnev
Updated over a week ago

Change the login email address of a user

Change email address in Gtmhub

Written by Boyan Barnev
Updated over a week ago

How to deactivate or delete users

I want to delete a user form my Gtmhub account - where can I do that

Written by Boyan Barnev
Updated over a week ago

Change the roles of a user

Learn how to assign new user roles to users or take exiting roles away from users

Written by Neli Ivanova
Updated over a week ago

Restructure teams

Learn how move a team from one parent team to another

Written by Boyan Barnev
Updated over a week ago

Where to find and change session permissions

I want to see and / or change the session permission but don't know where to find them

Written by Boyan Barnev
Updated over a week ago

Getting Forbidden: you might not have the necessary permissions when updating a KR

Trying to update KR, results in a Forbidden: you might not have the necessary permissions error

Written by Boyan Barnev
Updated over a week ago

How can I restrict users from creating dynamic insightboard parameters?

Guide on which users will be allowed to create dynamic insightboard parameters.

Written by Neli Ivanova
Updated over a week ago

How do I restrict people from seeing or modifying an Insightboard?

I need to restrict my Insightboard so only certain people in my account can see it

Written by Neli Ivanova
Updated over a week ago

How can I select which sessions show in the navigation

I want to show/hide some sessions from the side navigation

Written by Boyan Barnev
Updated over a week ago

Not able to see all sessions

In the navigation pane, I expand OKRs, but I am not able to see all of my sessions.

Written by Boyan Barnev
Updated over a week ago

OKR cadence

Learn more about OKR cadences in Gtmhub and how to use them

Written by Aleksandrina
Updated over a week ago

Why am I not allowed to set the last day of the session as an OKR deadline date?

I want to set the last day of the session as an OKR dead line date, but it can not be selected.

Written by Boyan Barnev
Updated over a week ago

How to display OKRs progress in a presentation

Learn how to visualize selected grid columns and export your OKRs to Excel

Written by Boyan Barnev
Updated over a week ago

How to add contributors to an OKR

I want to add more people to my OKRs

Written by Boyan Barnev
Updated over a week ago

Bulk ОKR actions

Move and clone your OKRs through the sessions

Written by Boyan Barnev
Updated over a week ago

Getting "Unexpected Error" when updating a Key Result

Unexpected error has occurred. If this probvlem persists please contact our team

Written by Boyan Barnev
Updated over a week ago

Where to see all KR updates.

I want to find all updates related to a specific KR

Written by Boyan Barnev
Updated over a week ago

Not able to update a KR

I want to update a KR, but the value in the update field can not be changed.

Written by Boyan Barnev
Updated over a week ago

Accidentally updating a KR with wrong value

How to proceed if you accidentally update a KR with the wrong value?

Written by Boyan Barnev
Updated over a week ago

Missing update notification of a KR

Issue: You see that a KR has progress, but when you open it, you can not see the update notification

Written by Boyan Barnev
Updated over a week ago

Dynamic key results are not updating automatically.

This article helps troubleshoot issues where a SQL insight is not updatign the linked Key Results.

Written by Boyan Barnev
Updated over a week ago

My KR progress remains unchanged when a child Objective has progress

Aligning an Objective under a Key Result does not attribute to the KR progress calculation

Written by Neli Ivanova
Updated over a week ago

Getting "You cannot support goals from sessions that are not directly related" in Alignment view

Getting "You cannot support goals from sessions that are not directly related" error when creating a sub-objective in the Alignment view

Written by Boyan Barnev
Updated over a week ago

Turn on progress aggregation

Learn how to turn on progress aggregation to track the progress of contributing objectives

Written by Boyan Barnev
Updated over a week ago

How are the sessions arranged in the OKRs module

I want to know what is the logic of sessions names arrangement when I click on the OKRs module.

Written by Boyan Barnev
Updated over a week ago

Determine the timezone

Learn how to determine which timezone is respected when creating or editing sessions, OKRs, and key results

Written by Boyan Barnev
Updated over a week ago

How KR progress is calculated in Gtmhub?

Learn about how the key result progress is calculated based on the KR type

Written by Neli Ivanova
Updated over a week ago

Why are my Key Results showing negative percentage

The attainment of your key results is determined by the delta between the initial number, target and current value.

Written by Boyan Barnev
Updated over a week ago

Cascaded Key Result progress calculation

How does Gtmhub calculate the progress of your cascaded KRs

Written by Boyan Barnev
Updated over a week ago

How often do dynamic KRs update?

Dynamic Key Results are a powerful tool that saves you time and effort and allows you to dedicate your time on more important things.

Written by Vesela Mihaylova-Bodo
Updated over a week ago

How to see all tasks in the account?

Demo how to see all tasks in the account

Written by Boyan Barnev
Updated over a week ago

Process and Performance reports do not show the newest data

I have made some OKRs changes but process and performance reports did not show them

Written by Boyan Barnev
Updated over a week ago

How does the "Progress by user" report work

Detailed information about "Progress by user" report and how it works.

Written by Boyan Barnev
Updated over a week ago

Configure OKR update reminders

Learn how to configure the day, time, and cadence of OKR update reminders

Written by Boyan Barnev
Updated over a week ago

Why are OKR Update Reminders not sent?

Troubleshoot issues with the "Time to update your OKRs" email not sending to your account users.

Written by Boyan Barnev
Updated over a week ago

How do I send automatic KR reminder reports at the end of each month?

Configure your notifications to send out the last day of the month

Written by Boyan Barnev
Updated over a week ago

Why is Aggregated report not sent?

Reasons why you are not receiving the automatic email report with the organization's OKRs progress

Written by Boyan Barnev
Updated over a week ago

How to open a Jira task within Gtmhub

You have linked a Jira item to Gtmhub and you want to find the link in Gtmhub which will redirect you back to the Jira item.

Written by Boyan Barnev
Updated over a week ago

I don't see the Data Sources option under Insights

What is needed to access and manage data sources, entities, and connections in your Gtmhub account

Written by Neli Ivanova
Updated over a week ago

Reports show incorrect data

Process and Performance reports show incorrect count of OKRs

Written by Boyan Barnev
Updated over a week ago

Where can I find my data sources and check their entities?

How to navigate to connected data sources and entities in your Gtmhub account

Written by Neli Ivanova
Updated over a week ago

Google Spreadsheet and Google Analytics Data Source connection errors.

Getting 401 Unauthorized. Invalid Credentials or XcoreXgooglesheetsX190X7216.eff: [401] exceptions

Written by Boyan Barnev
Updated over a week ago

How to create a custom entity?

I need to define a custom entity.

Written by Neli Ivanova
Updated over a week ago

How do I connect a custom entity to a data source?

I have a custom entity that I need to connect to an existing data source

Written by Neli Ivanova
Updated over a week ago

Where can I see my entities that are not connected at the moment?

Where to find custom entities which are not connected yet?

Written by Neli Ivanova
Updated over a week ago

I'm unable to create, edit or delete an Insight

I can see insights, but I cannot create new ones or edit and delete existing insights

Written by Neli Ivanova
Updated over a week ago

How to convert my insight output to a number

How do I specify the desired data type of my insight output

Written by Boyan Barnev
Updated over a week ago

ERROR: Operator does not exist: character varying = integer

Getting an error Operator does not exist: character varying = integer when executing an insight

Written by Boyan Barnev
Updated over a week ago

The insight is fetching more data than allowed message when executing an insight

Receiving "The insight is fetching more data than allowed." message when executing an insight

Written by Boyan Barnev
Updated over a week ago

Export an Insightboard to PDF

I want to export the data from an Insightboard as a PDF document

Written by Boyan Barnev
Updated over a week ago