Problem
OKR update reminders email does not send.

Cause
There are several reasons why you're not receiving OKR update reminders.

  • There are no active sessions in your account. An active session is one that has a:

- start date before today

- an end date after today

- is in Open or In Progress status

  • There are no OKRs in the session assigned to you.

Solution
Go to All Sessions screen and check your sessions start and end dates, as well as their status. If they meet the active session definition from the previous paragraph, proceed.

  1. Go to Settings -> OKR update reminders

  • Make sure the OKR update reminders are with status enabled.

Additional information

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