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"Something went wrong" error when trying to log in to your account
"Something went wrong" error when trying to log in to your account

The attempt to resolve the current user and / or account has failed

Neli Ivanova avatar
Written by Neli Ivanova
Updated over a week ago


You get an error screen upon trying to log in to your account. The error screen states "Something went wrong". At the bottom of the screen, the UI informs you that "It seems that we were unable to log you into your account" Logout and try again. For example:


This screen indicates two things:

  • You have attempted to log in with your user credentials

  • However, we were unable to resolve the account associated with your user

There are several reasons for this:

  • you have typed an incorrect URL when logging in to your account.

  • you have another Quantive Results account. You have logged in there on the same browser and did not log out. When you try to log in to your other account the browser cookie and session confuses Quantive Results on which account to log you in to


  1. Click on the logout and try again link. This action will attempt to log you out of any Quantive Results accounts you have logged in to from this browser.

2. Try logging in again

If the problems persist:

  1. Open a new browser - one which you have not used to log in to Quantive Results. For example, if your primary browser is Chrome, but you have Edge or Safari on your machine, use them.

  2. Try logging in there.

  3. If you manage to log in successfully, follow these steps to be able to log in from your primary browser:

  • Close all browser windows. All browser tabs and windows (except for private browsing) share the same cookies and sessions between them.

  • Clear your browsers cookies and cache

  • Or open a new instance of the browser - this will ensure you have terminated any browsing session and cookies

If the problems persist:

  1. Click on the Error stack link

  2. Copy the contents of the error message

  3. Contact Quantive Results support for further assistance in resolving this issue

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