Quantive

When logging in to Quantive Results via any browser or incognito window the User is getting a blank white screen and is unable get into the platform as it never loads on the page.

Users can also experience a screen like the one below showing multiple login scenarios for their account when logging in directly from their account URL.

- Users can also experience a screen like the one below showing multiple login scenarios for their account when logging in directly from their account URL.

The cause of this issue is due to the fact that Quantive's CDN is being blocked internally by your company. 

Users can test if Quantive's CDN is being blocked by following link <a href="http://cdn.quantivestatic.com/" rel="nofollow noopener noreferrer" target="_blank">cdn.quantivestatic.com</a>

- Users can test if Quantive's CDN is being blocked by following link <a href="http://cdn.quantivestatic.com/" rel="nofollow noopener noreferrer" target="_blank">cdn.quantivestatic.com</a>

If the CDN is not being blocked you will see the following page.

Get with your Security or IT team and make sure that the following domains are whitelisted. 

Or individually list all of the domains below

Once the domains have been whitelisted this will prevent any login issues for the users moving forward.

Also see our Help Article on <a href="https://help.quantive.com/en/articles/8284291-whiteboards-and-insightboards-are-failing-to-load-web-sockets-are-being-blocked">Insightboards and Whiteboards won't load</a>

- Once the domains have been whitelisted this will prevent any login issues for the users moving forward. 
- Also see our Help Article on <a href="https://help.quantive.com/en/articles/8284291-whiteboards-and-insightboards-are-failing-to-load-web-sockets-are-being-blocked">Insightboards and Whiteboards won't load</a>

Logging in to Quantive Results leads to a blank white screen for the user

Problem

Cause

Solution

For EU Accounts

For US Accounts

For SA Accounts

For AS Accounts