Zendesk is a Customer Service Software and Support Ticket System vendor. By integrating Zendesk you can measure the performance of your customer service and support efforts.
How to connect
Create Zendesk API token
In your Zendesk account navigate to Setup > Channels > API.
In the Settings tab make sure that Token Access is enabled.
Generate a new API token and copy it in your clipboard.
Connect with Zendesk
In Gtmhub navigate to Setup > Data Sources screen.
Click on the Add new Data Source button.
From the Choose a Data Source dialog, select Zendesk from the Operations tab.
Give a name of the connection.
In the Email field enter the email address with which you generated the API token.
Paste your Zendesk API token in the API Token field.
Enter your Zendesk subdomain in the Subdomain field.
If you don't know what is subdomain you can check the screenshot down below. In this case, the subdomain is the name of the connection.