Zendesk is a Customer Service Software and Support Ticket System vendor. By integrating Zendesk you can measure the performance of your customer service and support efforts.

How to connect

Create Zendesk API token

  • In your Zendesk account navigate to Setup > Channels > API.

  • In the Settings tab make sure that Token Access is enabled.

  • Generate a new API token and copy it in your clipboard.

Connect with Zendesk

  • In Gtmhub navigate to Setup > Data Sources screen.

  • Click on the Add new Data Source button.

  • From the Choose a Data Source dialog, select Zendesk from the Operations tab.

  • Give a name of the connection.

  • In the Email field enter the email address with which you generated the API token.

  • Paste your Zendesk API token in the API Token field.

  • Enter your Zendesk subdomain in the Subdomain field.

    • If you don't know what is subdomain you can check the screenshot down below. In this case, the subdomain is the name of the connection.

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