Zendesk is a Customer Service Software and Support Ticket System vendor. By integrating Zendesk you can measure the performance of your customer service and support efforts.
How to connect
Create Zendesk API token
In your Zendesk account navigate to Setup > Channels > API.
In the Settings tab make sure that Token Access is enabled.
Generate a new API token and copy it in your clipboard.
Connect with Zendesk
In Quantive, navigate to Settings > Data Sources screen
Click the Select data source button
From the Choose a connector dialog, select the Operations tab and then Zendesk
Give a name of the connection.
In the Email field enter the email address with which you generated the API token.
Paste your Zendesk API token in the API Token field.
Enter your Zendesk subdomain in the Subdomain field.
If you don't know what is subdomain you can check the screenshot down below. In this case, the subdomain is the name of the connection.
Define who will have access and who will be able to administrate this connection using Data Connection permissions.
Select the item you want to connect. Give it a name and choose its sync schedule.
Finally define permission to allow eligible users to be able to access the information and use it to create insights and automate KRs and KPIs.
For quick start, use our out-of-the-box insight in the Marketplace.