FreshDesk is a Customer Service Software and Support Ticket System vendor. By integrating FreshDesk in your account you will gain valuable information about the performance of your customer service as well as your support efforts.
How to connect
Connect with FreshDesk
In Quantive Results navigate to Settings -> Data Sources screen
Click on the Add new Data Source button.
From the Choose a Data Source dialog navigate to Operations tab and choose FreshDesk.
Set up the connection:
Give a name of the connection.
In the Domain field enter the full domain of your FreshDesk instance. (Ex: quantive.freshdesk.com)
In the Api Key field enter the api key associated with your domain. Additional information on how to obtain an api key can be found here.
Using the permissions, define who will administrate the connection:
Once the Connection is established you will be presented with a list of available data sources for syncing.
Select the item you want to sync, give it a meaningful name and choose its synchronisation frequency:
Define permissions who will be able to see and use the information in this entity to create insights and automate KRs and KPIs:
Click on Finish button to complete the integration.
You are now ready to analyse your data in Quantive.