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Change your account name and domain

Learn how to change your auto-generated account name and URL

Neli Ivanova avatar
Written by Neli Ivanova
Updated over a week ago


By default, Quantive Results automatically generates a URL for your account when you sign up. This URL looks similar to https://account<your account number>.(us.) By default, your account name matches the URL - for example, Account 1047986.

You can change both your URL and account name from your Quantive Results account settings.

Your account name is used for the following:

  • Invoice and outgoing notification emails.

  • Your Quantive domain URL
    By default, your account name is used to generate the URL where you access your account. It also determines the URL used in all hyperlinks in outgoing emails like notifications, user invites, and so on.

WARNING: If you change your domain, previous links to your account – for example, emails or browser bookmarks, will no longer work.


NOTE: If you have configured Single Sign On (SSO), you must contact Technical Support to request the domain change.


Perform the following:

  1. In the bottom of the navigation pane, click Settings.

  2. Under the Account section click on Account and Domain.

  3. To change your account name, in Company name section, click Change.

  4. Enter your new account name and click Save.

  5. To change your URL, in Account domain section, click Change.

  6. Enter your new URL, click Save, and confirm the change. You can also check mark the option to send emails to users in your account to notify about the change,

NOTE: Quantive Results validates each domain. If the provided value is invalid or matches an existing Quantive Results account, you must provide a new one.

NOTE: Once changing your account domain within Quantive, you must log out of your Quantive account and log back in for the domain changes to take effect.

Essentials customers - if you have generated an invite link previously before the domain change via People>Employees>Invite users> Generate invitation link.

  • You will notice the generated invitation link you previously created will not match your current domain after logging out and logging back into your account after your domain change.

  • To remedy this users must first delete the current generated invitation link by clicking on the trash can icon in the already generated link page.

  • This will return the user back to the default invite users page where they can invite team members either by email or by generated invitation link, click on the link to generate a new invitation link.

  • Once the new invitation link has been generated you will notice it will now match your changed domain.

  • For more information check out our related help articles on: Inviting users to your Quantive account and How to remove users from your Quantive account.

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