How to connect
In Quantive Results, navigate to Settings > Data Sources screen
Click the Add new data source button
From the Choose a connector dialog, select the Product tab and then Service Now.
Then you have to specify the name of the connection so that you can later distinguish your ServiceNow datasource especially if your company uses more than one ServiceNow account.
In order to connect to your ServiceNow instance, you have to first register Quantive Results app as a ServiceNow client and then provide the Client ID and Client Secret. To register your Quantive Results app go to your ServiceNow instance and click on the instance URL.
Then you should see this screen:
In the Filter navigator search box type System OAuth and click on Application Registry and then click on New -> Create an OAuth API endpoint for external clients. Then you'll have to fill in some info to create Quantive Results connection.
In the Name field type Quantive Results.
If your account is hosted in Quantive Results EU data for Redirect URL use this:
https://app.quantive.com/api/v1/auth/callback
For accounts hosted in the US use this:
https://app.us.quantive.com/api/v1/auth/callback
When you have provided Redirect URL click the Create button.
Choose All application scopes from Accessible from the field and click Submit.
Refresh Token Lifespan field specifies for how long your Quantive Results account will have access to your ServiceNow data. Once the Refresh Token expires you will have to contact us to renew your connection. We suggest setting this value to 31557600. This will grant Quantive Results access to your ServiceNow data for a year.
The newly registered application's Client ID and Client Secret can be found by clicking on the name of the application from the Application Registries list.
In order to create connection, you will also need to provide the name of your ServiceNow instance and then click authenticate. You should see this screen.
Click allow and after authorizing Quantive Results for the specified account you will be redirected back to quantive.com
Use the permissions to define who will be able to administrate this connection
Choose the entity you wish to sync.
Give it a meaningful name and choose synchronisation frequency
Use the permissions on data source level to define who will have access to see and use the information coming from it
Now you are ready to write insights based on the data fetched from ServiceNow.
For quick start, take a look at our out-of-the-box insights in the Marketplace.
A ServiceNow connection is saved the first time you add a datasource so if you wish to add another data source you can skip the authorization process and choose one of the existing connections when you see this dialog:
