Our Privacy Principles
Quantive is the custodian of data on behalf of the clients that use Quantive. We don't own client data; clients own their data.
Privacy goes hand in hand with security and confidentiality. They are very
important to us, and we take them very seriously
Updated: December 13th, 2022
Quantive, and how we use it. When we talk about Quantive in this policy, we are
talking about Quantive USA, Inc. and its affiliates, the Quantive application, and
the Quantive website at www.Quantive.com. The Quantive application is
available for use via a web browser and can be deployed in our cloud
environment, a virtual private cloud, or on-premises at a customer site.
This policy describes how Quantive treats your information and data when it is
hosted in our cloud environment, not how other organizations treat your
information. If you are using Quantive in a virtual private cloud or an on-premise
deployment, the company or organization that manages the environment may
have its own policies regarding storage, access, modification, deletion, and
retention of data which may apply to your use of Quantive. We advise you to get
Our website and application may include links to other websites whose privacy
practices may differ from those of Quantive. Please refer to the privacy policies of
any linked third-party website to learn how they collect and use information that is
gathered through those websites. If you submit personal information to any of
those sites, your information is governed by their privacy policies
Information Related to Data Collected on Behalf of our Clients
Service Provider Collection and Use
Quantive collects information under the direction and with the authorization of its
clients and has no direct relationship with the individuals whose personal data it
We collect information for our clients, if you are a customer or affiliate of one of
our clients and would no longer like to be contacted by one of our clients that use
our service, please address this directly with the client that you interact with. If
you are a client of Quantive and would like to update your account, please
contact us at [email protected].
Access to Data Controlled by our Clients
Quantive has no direct relationship with the individuals whose personal data it
processes. An individual who seeks access, or who seeks to correct, amend, or
delete inaccurate data should direct his query to the Quantive's client who is the
data controller. If the client requests Quantive to remove or amend the data, we
will respond to their request within 20 business days.
Retention of Data
Quantive will retain personal data we process on behalf of our clients for as long
as needed provide services to our client, subject to any limitations imposed by
our agreements with those clients.
Information we Collect
We collect different kinds of information. Some of it is personally identifiable and
some is non-identifying or aggregated. Here are the types of information we
collect or receive:
Account and profile information. The information we require to create your
Quantive account is first and last name, email address, and password. If
you authenticate with sign-in services such as an Open ID provider, you
would have the option to pre-populate our sign up form with information
through that provider.
Optional information. You can enter optional information into your profile.
This includes information such as your company name, your role, etc.
Any information you add to your profile may be visible to other people on
Sandbox information. When you create a sandbox of Quantive, we collect
your email address, your password, your first and last name, your
company name, and Quantive domain (ex: your-company-
Billing information. We collect billing address and credit card information if
you purchase a Quantive subscription through our website. Credit card
information is securely passed to our payment processing partner and is
not stored at Quantive.
Log data. When you use Quantive, our servers automatically record
information, including information that your browser sends whenever you
visit the Quantive website or application. This log data may include your
Internet Protocol address, the address of the web page you visited
before coming to Quantive, your browser type and settings, the date and
time of your request, information about your browser configuration and
plug-ins, language preferences, and cookie data.
Device information. In addition to log data, we may also collect information
about the device on which you are using Quantive. The device
information may include the type of device, operating system, device
settings, unique device identifiers, and crash data. Whether we collect
some or all of this information often depends on what type of device
you're using and its settings.
Quantive usage information. In sandboxes, we collect information about
which insights, applications you are using as well as what integrations
with related services you use. This helps us focus on improving the
things that you use and deliver a better service.
System integrations. If you integrate with a system or data source we will
connect the content from that system or source to Quantive.
All integrations are viewable and editable by an administrator
We do not receive or store your passwords for any of these systems or
You can remove an integration at any time which unbinds that
integration on a go-forward basis.
beacons, to record log data. We use both session-based and persistent cookies.
Cookies are small text files sent by us to your computer and from your computer
to us, each time you visit our website. They are unique to your Quantive account
or your browser. Session-based cookies last only while your browser is open and
are automatically deleted when you close your browser. Persistent cookies last
until you or your browser delete them or until they expire. Some cookies are
associated with your Quantive account and personal information in order to
remember that you are logged in. Other cookies are not tied to your Quantive
account but are unique and allow us to do website analytics and customization,
among other things. If you access Quantive through your browser, you can
manage your cookie settings there.
How We Use the Information We Collect
We use your information for the following:
Understanding and improving our product. To make the Quantive better we
have to understand how users are using it. We have a fair bit of data
about usage and we intend to use it in many different ways to improve
Providing the Quantive service. We use the information you provide to
authenticate you and deliver the insights that help you grow your
Investigating and preventing issues. We work hard to keep Quantive
secure and to prevent abuse and misuse of content.
Helping you with issues and requests. If you contact us with a problem or
question, we will use your information to respond to that request and
address your problems or concerns.
Email messages. We may send you service and administrative emails,
such as when your sandbox is about to expire or alerts for events of
interest or discussions you are part of. We may also contact you to
inform you about changes in our services, or our service offerings. These
messages are considered part of the service we deliver and you may not
opt-out of them. You can opt-out from any product updates and other
messages that we may share with you in an effort to keep you updated
on what offers and how you can benefit from it
Security and GDPR
Quantive takes reasonable steps to protect the information you provide to us and
the data you connect to the Quantive application from loss, misuse, and
unauthorized access or disclosure. The transmission of sensitive information
(such as sign-in credentials) is encrypted using secure socket layer technology
(SSL). We follow generally accepted standards to protect the personal data
submitted to us, both during transmission and once we receive it. Although
Quantive makes every effort to ensure the security of customer information, it's
important to note that no electronic or email transmission or digital storage
mechanism is ever fully secure or error-free. If you have any questions about
security on our website or application, you can contact us at
To learn more about current practices and policies regarding security,
confidentiality, backups, and Client data storage, please see our Security Policy.
We keep that document updated as these practices evolve over time.
To learn more about how Quantive complies with GDPR, please see Quantive &
GDPR page, which also contains information about our partners used to deliver
the smooth operation of the Quantive application.
You can log in to our site and application using sign-in services such as an Open
ID provider. These services will authenticate your identity and provide you the
option to share certain personal information with us such as your name and email
address to pre-populate our sign-up form.
We may display personal testimonials of satisfied customers on our site in
addition to other endorsements. With your consent, we may post your testimonial
along with your name. If you wish to update or delete your testimonial, you can
contact us at [email protected].
Social Media Features
Our Web site includes Social Media Features, such as the Facebook Like button.
These Features may collect your IP address, which page you are visiting on our
site, and may set a cookie to enable the Feature to function properly. Social
Media Features are either hosted by a third party or hosted directly on our Site.
company providing it.
Request for data deletion for integration for Slack
Slack users can request that their integration for Slack data can be deleted by emailing
us at [email protected] with their request for data deletion.
Please feel free to contact us if you have any questions about Quantive's Privacy
Policy and practices. You can contact us at [email protected] or at our
mailing address below:
Quantive USA, Inc.
1630 Welton Street
Denver, Colorado 80202