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Comments and mentions
Comments and mentions

Learn how to enable contextual conversations using comments and mentions

Neli Ivanova avatar
Written by Neli Ivanova
Updated over a year ago

Overview

Many teams and even teammates work in different locations and sometimes communication and collaboration can be challenging. Therefore, Quantive Results allows you to communicate via comments and mentions.

Comments

Everyone can leave a comment about the following:

  • Objectives

  • Key result updates

  • Teams

  • Employees

  • Insights

  • KPIs

  • Check-ins

This facilitates communications and boosts teamwork.

Mentions

You can also mention employees in comments. You do this by using the at sign (@) and then entering an employee’s name. When you mention someone, that person receives an email notification.

Comment notifications

Every time someone comments an objective, the objective owner receives an email notification.

NOTE: When someone posts a comment to a team or to an objective assigned to a team, the notification is sent to the members of that team. If you would like to remove any of the users from being notified, you can hover over the users icon and click x to remove them.

KPI Comments

Overview

Commenting in KPIs allows you to share additional context for a KPI by starting a thread that is linked to a KPI data point or a KPI projection. This lets you keep your team informed of the causes of spikes or dips in the data and take relevant actions to keep the momentum or quickly resolve a crisis. You can comment on KPI Projections to inform a team of the reasons behind your target.

Prerequisites

  • You need to have KPIs available in your plan.

  • In order to create a comment you need to be a standard user. View-only users can only read existing comments.

  • The KPI you want to comment on needs to be visible to you.

How to:

View KPI comments

  1. You can view a KPI comment by navigating to KPI page

  2. Open a KPI modal

  3. Click on the Comment bubble in the Chart or click on the Comments icon in the top right corner of the KPI Modal.

  4. Create a comment

  1. You have two ways that you can start a conversation within the KPIs:

    • From the chart

Once you open a KPI Modal with at least one update or a Projection you can click on them and a new panel will open on the right hand side where you can start a thread for that Data point or KPI Projection.

  • From the Comments side panel.

Once you open a KPI Modal, in the top right corner you can click on the Comments icon, which will show you the comments side panel. There you can see the “Add a comment” button.

Clicking on that button you will see a modal allowing you to place a comment on a Projection or Data point. Once you select what you need to comment on, you need to select a date on which it has been created and add your text in the input field.

Edit a comment

  1. You can edit your own comments by clicking on the dotted menu next to the comment and clicking on the edit button.

  2. Delete a comment

  3. You can edit your own comments by clicking on the dotted menu next to the comment and clicking on the edit button.

Comments on Check-ins

Overview

Commenting on Check-ins is one of the best ways to increase transparency among your teams by allowing additional context and adjustments on the work being done to stay in the most relevant place.

Prerequisites

  • You need to have Check-ins available in your plan. Check-ins are available on Scale and Enterprise plans.

  • You won’t be able to comment under Check-ins if you are a view-only user because you do not have access to Check-ins.

How to:

View Check-ins comments

  1. Navigate to the Check-ins tab on a team’s profile

  2. Open a published Check-in

  3. Click on “{n} comments” to expand the whole comment thread below an answer to a question or below a note.

  4. image.png

Create a comment

  1. Navigate to the Check-ins tab on a team’s profile

  2. Open a published Check-in

  3. Click on the Comments icon under a note or under an answer to a question.

    1. If there are no comments under this particular item yet, a text field will open where you can write your comment. To publish it, click on “Confirm”, otherwise if you want to discard the comment, click on “Cancel”.
      ​

      image.png

    2. If there is already a comment thread started under this particular item, a whole thread will expand and you will be scrolled down to the bottom of the thread where you can write your comment in the text field. To publish your comment, click the “Send” button.

      image.png

Edit and delete

  • You can edit your comments by clicking on the dotted menu next to the comment and then clicking the Edit comment button.

  • You can delete your comments by clicking on the dotted menu next to the comment and then clicking the Delete comment button.

Notifications

Both email notifications and in-app notifications are sent out unless they have been disabled on the account or user level.

  • The owner of a Check-in is notified when someone comments on their note or their answer to a question.

  • Once a comment thread is started anyone who is part of the thread (anyone who has commented in the thread or anyone that was mentioned in the thread) is notified.

NOTE: If someone removes any of the users from being notified when they are writing their comment by hovering over the users' icons and clicking x to remove them, then these users will not be notified.

Comments - edit and delete

You can edit or delete your comments using the three dot ellipses on the posted comment.

NOTE: Admins can delete the comments of all users.

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